We hope this page answers most questions you might have about Those That Know, our brands and ordering with us. If you have a question that isn’t answered on this page, you can contact us here..
I live in the EU, will I now have to pay a customs charge on my order?
All orders placed by EU-based customers include all taxes, fees and customs charges. We collect and pay these for you, meaning that the price you see on our website is the price you pay. There won’t be any unexpected charges when you receive your order.
I live outside of the UK but not in the EU, will I have to pay customs charges on my order?
For countries outside of the UK and the EU, you may have to pay a local customs fee. If you’re concerned about this, contact us at [email protected] and we’ll do our best to assist.
How long will it take to receive my order?
This will depend on your location. You can find out estimated shipping times for different parts of the world on our shipping page.
Do you deliver to my country?
We ship worldwide. You can find out more information about our shipping methods and costs on our shipping page.
Do you accept returns?
Yes, we accept returns providing we receive your order back in new and unworn condition. You can find out more about our policy on our returns page.
There’s a problem with my order, what should I do?
We want you to be 100% happy with your order from Those That Know. In the first instance, contact us at [email protected] and we’ll do our best to resolve your problem as quickly as we can.
Which brands do you sell?
We work closely with a small number of independent producers. The majority of our brands are based or made in Japan, but we work with producers from around the world. The clothing we sell is influenced by heritage workwear and vintage military clothing. Each brand we work with manufactures its products ethically at every point in the production process.
Who are Those That Know?
We’re based in the North East of England. You can read more about Those That Know on our about page.
Do you have a bricks and mortar store?
We’re an online store only.