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FAQs

We hope this page answers most questions you might have about Those That Know, our brands and ordering with us. If you have a question that isn’t answered on this page, you can contact us here.

What is the latest date I can place an order and receive it in time for Christmas?

We have a dedicated page set up for Christmas 2021 shipping. You can find out about the latest shipping dates for UK and international orders by visiting our Christmas 2021 shipping page.

What is your returns policy over the festive period?

Until Christmas, we’re offering an extended return period. Orders placed between 22nd November and 22nd December can be exchanged up until 7th January.

I live in the EU, will I now have to pay a customs charge on my order?

If you’re lucky enough to live in the EU it is possible that you will be charged a customs fee on your order. If you’re concerned about this and would like to place an order, please contact us before ordering and we can provide a solution.

I live outside of the UK, will I pay VAT on my order?

We as a company aren’t VAT registered so there is no VAT included in our prices. In the UK only certain companies have to register for VAT and we are not included in this. If you’d like to, you can find more information about this on the HMRC website.

How has the UK leaving the EU affected shipping times?

Things seem to have returned to normal after some disruption in January 2021. We’re seeing shipping times to Europe and the rest of the world broadly back to where they were before January 1st.

How has COVID-19 affected shipping times?

Again, shipping times have now returned to normal and we’re typically not seeing delays with orders. If you’re concerned about the time that your order is taking to arrive, please contact us and we’ll do what we can to help.

How long will it take to receive my order?

This will depend on your location. You can find out estimated shipping times for different parts of the world on our shipping page.

Do you deliver to my country?

We ship worldwide. You can find out more information about our shipping methods and costs on our shipping page.

Do you accept returns?

Yes, we accept returns providing we receive your order back in new and unworn condition. You can find out more about our policy on our returns page.

There’s a problem with my order, what should I do?

We want you to be 100% happy with your order from Those That Know. In the first instance, contact us at [email protected] and we’ll do our best to resolve your problem as quickly as we can.

Which brands do you sell?

We work closely with a small number of independent producers. The majority of our brands are based or made in Japan, but we work with producers from around the world. The clothing we sell is influenced by heritage workwear and vintage military clothing. Each brand we work with manufactures its products ethically at every point in the production process.

Who are Those That Know?

We’re based in the North East of England. You can read more about Those That Know on our about page.

Do you have a bricks and mortar store?

We’re an online store only.

Are you on social media?

Yes, you can follow us on Instagram, Pinterest and Facebook.