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FAQs

We hope this page answers most questions you might have about Those That Know, our brands and ordering with us. If you have a question that isn’t answered here, you can contact us here.

Who are Those That Know?

We’re based in Newcastle upon Tyne, UK. You can read more about the people behind Those That Know on our about page.

Which brands do you sell?

We work closely with a small number of independent producers from around the world. Our products are, on the whole, inspired by vintage workwear and military clothing. All the brands we work with manufacture their products ethically.

Do you have a bricks and mortar store?

We’re an online store only.

Do you deliver to my country?

We ship worldwide. You can find out more information about our shipping methods and costs on our shipping page.

How long will it take to receive my order?

This will depend on your location. You can find out estimated shipping times for different parts of the world on our shipping page.

How has COVID-19 affected shipping times?

In general we haven’t seen much difference in shipping times, however we do advise that shipping may take a little longer due to delays caused by the pandemic.

Do you accept returns?

Yes, we accept returns providing we receive your order back in new and unworn condition. You can find out more about our policy on our returns page.

There’s a problem with my order, what should I do?

We want you to be 100% happy with your order from Those That Know. In the first instance, contact us on [email protected]ow.co.uk and we’ll do our best to resolve your problem as quickly as we can.

Are you on social media?

Yes, you can follow us on Instagram, Pinterest and Facebook.