Returns, refunds and exchanges

We want you to be happy with your order. This page explains how to return or exchange an item and what happens next. Nothing in this policy affects your statutory rights.

Starting a return

You must tell us that you want to return or exchange an item within 14 days of receiving it. Use the form below and include your order number, the item being returned and whether you would prefer a refund, store credit or an exchange.

Once you have notified us, send the item back promptly and no later than 14 days after telling us that you are cancelling. Wait for our return instructions before posting anything.

Return condition

Change-of-mind returns must be unworn or unused and returned in their original condition. Product tags, presentation boxes, bags and other packaging must also be returned in as-new condition. You may inspect an item as you would in a shop, but we may reduce a refund if handling has diminished its value.

Package the return securely and use a reliable tracked service. The parcel remains your responsibility until it reaches us.

Items excluded from change-of-mind returns

Socks, books and magazines cannot be returned or exchanged because you have changed your mind. If an item is faulty, damaged, misdescribed or supplied incorrectly, your statutory rights still apply.

Return postage

You are responsible for the cost of sending a change-of-mind return or exchange back to us. If we supplied a faulty, damaged or incorrect item, we will cover the reasonable return cost or provide a return label.

Exchanges

You may request any available replacement product, not only another size of the original item. Tell us what you would like when starting the return. We can reserve the replacement once the exchange has been approved.

For one approved exchange per order, worldwide, you pay to send the original item back and TTK pays the standard cost of sending the replacement to you. Further exchanges from the same order may incur additional delivery charges.

If the replacement costs more, we will request the difference before dispatch. If it costs less, we can refund the difference to the original payment method or issue store credit.

Sale and discounted items

Change-of-mind returns for items bought in a sale or with a discount code are issued as store credit. Where you have a statutory right to a monetary refund, including for faulty or misdescribed goods or a qualifying cancellation right, that statutory right takes priority.

Refunds

After the return arrives and is approved, we will process the refund within a maximum of five working days. Your bank or payment provider may then take additional time to show the money in your account.

For an eligible cancellation, we refund the item price and the cost of the least expensive standard delivery service offered for the order. If you selected a more expensive delivery service, the additional amount is not refunded. You normally pay the cost of returning the item.

Faulty, damaged or incorrect items

Please report a faulty, damaged, missing or incorrect item within 14 days of receipt so we can resolve it quickly. Include your order number and clear photographs of the item, its labels and the packaging. Keep the item and packaging until we confirm the next step. This reporting request does not limit your statutory rights.

Questions

If you are unsure whether an item is eligible, contact us before sending it back.