We offer a refund or exchange for orders returned to us within 14 days of receipt of delivery. Our returns process is simple, to request a return please contact us at stating that you would like to make a return. We will contact you within 24 hours with further instructions.

All retuned items must be unused/unworn and in their original conditions. This includes all labels and packaging.

The customer should pay for return postage and we advise using a signed-for shipping service to ensure safe delivery. Please also ensure that returned items are sent in protective packaging.

Send returns to: Those That Know, 13 Maling Studios, Hoults Yard, Walker Road, Newcastle upon Tyne, NE6 2HL, UK.